AUCloud Self Service Support Portal Registration

Overview

Access the AUCloud Self-Service portal via this link

1. For Username, enter your email address used for the AUCloud portal
2. Complete the CAPTCHA

3. Click Next

   

4. Enter in the same email address

5. Click Next

   

6. Then click done

   

   An email will be sent to the email address entered in the previous step from supportcommunications@aucloud.com.au. If this has not come through within 5 minutes, please check the spam or junk mail folder.

7. Click on the link in the email.

   

8. Enter your new password following the security instructions

9. Retype your new password for confirmation

10. Click Reset Password

    

11. Once your password has been reset, click done

    

12. You will then be redirected to the login page. Enter your email address as your username and the password you just created. Click Login.

    

13. You will be prompted to set up Two-factor Authentication. Follow the instructions provided on this page to complete the setup.

14. Ensure you have an authentication app that supports Time Based One-Time passwords downloaded on your mobile device.
15. Open the app and scan the QR code. Alternatively, you can enter the 24-digit code into the Authentication app.
16. Enter in the 6-digit code generated by the Authentication app.

17. Click Pair Device and Login.

    

You have now successfully logged into the AUCloud Self-Service Portal for the first time. If you require any further assistance please email the AUCloud Support Desk at support@aucloud.com.au